At Herbies Seeds, we go to every effort to make sure your order reaches you as quickly and securely as possible. All packaging is completely discreet, and we take great care in ensuring your order is packaged to minimise risk of damage.
UK Royal Mail First Class Recorded Signed For Delivery
Recorded delivery is shipped alongside standard first class mail and usually arrives the day after despatch. A signature is required on receipt of your order.
Cost = £3.99
UK Special Delivery
UK mainland Special Delivery is the quickest and most reliable service available from Royal Mail. Orders despatched via Special Delivery will arrive the next working day before 1 p.m.
Special Delivery post includes a tracking facility, where you can check on your parcels progress, at www.royalmail.com
Cost = £6.99
Royal Mail Signed For International Mail
Orders sent via International Signed For take approximately 5-10 working days to arrive. A signature is required upon delivery. There is a tracking facility at www.royalmail.com, but this only covers a parcel to the point when it leaves the United Kingdom.
Cost = £9.99
Airsure (International Priority Service) (No Signature)
Airsure is the quickest Royal mail international service available. Orders sent via Airsure receive priority handling in the United Kingdom and overseas, and are usually delivered within 5-10 working days. Again, the progress of a parcel can be tracked at www.royalmail.com
Cost = £9.99
Standard Airmail (No signature)
Airmail takes around 5-10 working days to arrive, but no tracking information is available via this service. Please note that we are unable to resend or refund orders shipped via standard Airmail if they do not arrive or suffer any damage whilst in-transit.
Herbies Seeds require contact by phone, post or e-mail as goods sent back without prior consent from Herbies Seeds will be sent back at your cost. If you would like to return items brought from this website, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
Faulty products / damaged items:
In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us.
If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition via a recorded postal service. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.
For your privacy all orders are sent in a plain brown unmarked "jiffy" padded envelope.
Only your name and address will appear on the package, there will be no mention of the contents or our company name on the package.
All International orders are sent with extra stealth and are packaged in a DVD case or similar and again have no reference to the contents or our company name on the outside of the package. Only the products ordered are enclosed, there is no literature, no credit card receipts or anything with your name or our company name inside.
For added privacy and security Herbie has a super stealth option
Seeds are removed from their original breeders packaging and put into individually labelled mini bags, these are then enclosed discretely in your package.
If you are worried about your privacy and security, this is the option for you!
Sending us an order by Post:
Herbies Seeds accept a range of orders by post. Simply make your selections and on viewing your shopping cart instead of pressing the green Checkout Now button use the print order form option.
With this form please enclose your payment which may be by Cash, Bankers Draft, International Money Order or a UK Postal Order. Please write the full Shipping name and address clearly on the form. Please note we accept GBP pounds sterling, Euros and US dollars. PLEASE NOTE IF YOU ARE SENDING CASH THIS MUST BE SENT BY A REGISTERED/INSURED TRACKABLE POSTAL SERVICE.
Please make sure that all the above are made payable to our store name HOCUS POCUS not Herbies Seeds, and that you use an insured trackable option to send to us.